I have older ver yr 13 updated to yr 15. I tried to create new data file but get error saying not connected to internet. Also the error said to...

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Customer

I have older ver yr 13 updated to yr 15.I tried to create new data file but get error saying not connected to internet? also the error said to contact intuit.com??

Posted
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Technician

Hi John,

Thank you for waiting!

May I know what device are you working on nad having trouble?

Posted
Customer

I tried to create new qk data file on my ver yr 15.  received error "go to intuit.com?? filel want open?? 

Posted
Customer

windows 7 decktop by hp

Posted
Ferdinand Aquino
Technician

Are we chatting on the same computer now?

Can we do a screenshare?

 

Posted
Customer

I am viewing this on my hp win 10. do I need to open win 7 computer

Posted
Customer

yes we can do a screen share. do I need win 7 computer to do this task?

Posted
Ferdinand Aquino
Technician

Dear John, It was a pleasure helping you with your Quicken issue today. Here is a summary of the resolution.
Issue identified :

Error when opening a new data

Solution Implemented :

Call customer / Remote access

found that quicken was update from 2013  to 2015

Old Saved file are opening fine as they were downloaded.

Advised customer that the version has been discontinued and will not get updates and sign in to intuit.

Advised customer of using the old saved file as creating new file may not work if the computer or quicken is not updated.

Answer accepted

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Posted

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