Had a problem with my iPhone 7. Had to reinstall everything. The phone's backup didn't include any music. How do I transfer songs and playlists from my computer's iTunes to my phone?
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Had a problem with my iPhone 7. Had to reinstall everything. The phone's backup didn't include any music. How do I transfer songs and playlists from my computer's iTunes to my phone?
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Ron,
Thank you for waiting!
May i know if the songs on your itunes already downloaded to the computer or those are playing from the iTunes store?
I have 17,474 songs in my iTunes. That's 109.9 gb. My iPhone 7 has 256 gb of memory.
Thanks for that info!
Have you tried plugging in the iphone to the computer with your itunes?
I also have the iCloud service. These songs show like they are on my phone from the cloud download, but they are not there on the phone. I can play any of those songs on the phone now, but they will not shuffle.
Thanks Ron,
Are they playing on your phone when you try to click any of the song?
When I plugg the phone into the computer and access iTunes, its shows that only 5 songs are on the phone.
Can we do a screenshare to your computer?
This will let me check what is happening to itunes and your iphone sync.
yes.
This was a tricky problem for my system, but Ferdinand got it solved by taking control of my machine and working it out. No way could I have I have done this without his help. Well worth the price.
Dear Ron, It was a pleasure helping you with your iPhone issue today. Here is a summary of the resolution.
Issue identified :
shuffle not working and song not showing thru iphone
Solution Implemented :
Call customer and assisted in switching the icloud music library off and back on
Checked the playlist and found that the repeat is on > Turned off repeat and now shuffle is working
Issue resolved
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Byron Narciso
Apple Certified Tech
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