My screen say "system UIDs inconsistent" don't knowwhat that means

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My screen say "system UIDs inconsistent" don't knowwhat that means

Last updated
Elixir Cada
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Elixir Cada
Kindle Expert

Hi Marion,

May I know the exact model of the kindle device that you are using?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Elixir Cada
Kindle Expert

Dear Marion, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified : kindle screen is showing  error system UID inconsistent.
Solution Implemented : called cx and advised to perform a reset on the kindle by pressing the power button for 20 secs to turn off the kindle and press the button again to turn it back on. Kindle rebooted and it went to the same screen. we manage to force close the error but what she is getting is a gray screen only and no options or icons. Since the kindle is 5 years old already, told cx that it would be best to just buy a nw one rather than to send it for repair since she needs to pay the shipping cost and the repair of the device. Cx will have to decide if she will buy a new kindle. no further questions. answer accepted. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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