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Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
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5/7/19 Ticket #93555
"I am having trouble signing into my apple account The credit card I had on file is no longer in use and it will not let me use a new credit card. Bill Carlson"
Details: call customer| customer would like to continue tomorrow anytime after 10AM.
Details: call customer| trying to downoad an app but forgot his apple id password| tried to reset te password | getting the notification to reset in his phone but after pressing "allow" it will give the option to reset the password | restart the phone | same problem| customer wiould like to continue tomorrow night.
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