I am having a problem with resetting my cellphone(Apple 6). I don't remember my cellphone number or account#. Is there any way I can get the...

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Customer

I am having a problem with resetting my cellphone(Apple 6). I don't remember my cellphone number or account#. Is there any way I can get the sales receipt with my account number so I can resolve the problem?

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Apple Expert

Hi Michael,

Thank you for waiting!

Are you still able to get to the settings of the phone?

Posted
Ferdinand Aquino
Apple Expert

Hi Michael,

Thank you for waiting!

Are you still able to get to the settings of the phone?

Posted
Ferdinand Aquino
Apple Expert

Hi Michael,

We have not received a response from you yet. However,

Are you still able to get to the settings of the phone?

You can always go here using another device and try resetting your apple id password

https://iforgot.apple.com/password/verify/appleid

Just follow the prompt and it will guide you on getting a new apple Id password

Please let us if you need other things or if the solution worked.

We'll be waiting for your response

Thanks

Ferdinand

Posted
Ferdinand Aquino
Apple Expert

Hi Michael,

We have not received a response from you yet. However,

Are you still able to get to the settings of the phone?

You can always go here using another device and try resetting your apple id password

https://iforgot.apple.com/password/verify/appleid

Just follow the prompt and it will guide you on getting a new apple Id password

Please let us if you need other things or if the solution worked.

We'll be waiting for your response

Thanks

Ferdinand

Posted

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