Hi, I'm am totally new to Photoshop etc and need to get setup for lessons I have from a text book. I believe I completed the monthly purchase of...

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Hi Karen,

Thank you for waiting!

Are you running this from an Apple computer or a Windows pc?

Im trying to call your number a while ago but there were no answer.

Is your phone available?

Ok Give me few minutes and I will call your number back.

Give me at least 10mins

Alright can we do a remote session?

This way I can see what we are installing.

Dear Karen, It was a pleasure helping you with your Adobe issue today. Here is a summary of the resolution.
Issue identified :

Cannot install Photoshop and Bridge from a purchased subscription

Solution Implemented :

Call customer / Remote Access

Assisted customer in first downloading and installing the Adobe Creative cloud App Manager

Signed in using customer's adobe account and installed both Photoshop and Bridge

Issue resolved

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