I am on a MacBook Pro (Late 2013) running Mojave 10.14.4. A few months ago, after being on my laptop for several hours, I began to lose my ability...

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Customer

I am on a MacBook Pro (Late 2013) running Mojave 10.14.4. A few months ago, after being on my laptop for several hours, I began to lose my ability to connect to the internet...whether on WiFi or hard wired. At first it was mainly with Safari and WiFi but now it happens with Chrome too on WiFi and hard wired. I'll click on an icon or enter an address and it looks like it is going to connect but then it times out. I am not able to connect to the internet again until after I restart. It has gotten so bad that I have to restart after an hour or less now.

Please can someone help? I know it is most likely a network setting but I have not changed anything. Since it works at first it cannot be something that is always wrong, just something that becomes wrong over time. I work at home so I need to get this fixed. I can not afford to pay hundreds of dollars so I need to figure this out and fix it myself.

Any help would be greatly appreciated. Thank you.

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Apple Expert

Hi Joanne,

Thank you for waiting!

Is it the same computer you are on now to post this message?

 

Posted
Customer

Hi Ferdinand,

I am still having problems.  After I spoke to you, Firefix wouldn't connect to anything anymore and since I do not plan on using Firefox, I gave up on it.  I did, however, remember turning on my firewall a few months back so I turned it back off.  That seemed to help as Safari connected much faster and Chrome a little faster.

Here's what is odd.  I was on and off the laptop all day on Saturday, Sunday and Monday.  I think I had to do a restart it once on Saturday, on Sunday everything disconnected from the router and I had to reboot the router and everything was fine and on Monday, everything was fine until the end of the day when I was uploading a user test and it disconnected making me do another restart. When it disconnects now, it's like it freezes because the webpage becomes unclickable for a few moments.  

This morning, it did again as soon as I started the day.  I rebooted and I am using it now to write this.  So while it is better, it is still a problem.

Please advise.

Posted
Ferdinand Aquino
Apple Expert

Hi Joanne,

Thank you for waiting!

Can you try going into Finder > Applications

And check if you have any antivirus or any firewall app in there list them and post it here.

Posted
Customer

Hi Ferdinand,

I believe I resolved the issue.  When I looked in my application folder, I immediately noticed ApplicationWork 1.0 from March 1st that I did not intentionally install. This was around the time my problems started. I researched it and found out it was malware so I downloaded Malwarebytes for free and removed it.  I should be good now.  Thank you for your help.

Posted
Ferdinand Aquino
Apple Expert

Dear Joanne, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Bwroser will intermittently won't connect

Solution Implemented :

Call customerAdvised firt to test out firefox if the prblem will show in firefox

Customer confirmed that firefox is the same.

Customer already tried rebooting the router and LAN shows the smae problem as well

Advised customer to check The Applications folder for any antivirus or firewall program

Customer said She found ApplicationWork 1.0 which She remembered installing then the problem started

Customer removed the app and all is working now

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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