I am locked out of my tomdeluna44@icloud.com account Can't remember my password. My phone is 575-749-1299. Thank You.

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Customer

I am locked out of my t**4@icloud.com account Can't remember my password. My phone is ***-***-**** . Thank You.

Last updated
Elixir Cada
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Apple Expert

Hi Tomas,

For verfication of  your icloud account. May I know  your birthdate?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Elixir Cada
Apple Expert

I am making a follow up on this Tomas.

Were you able to read my message below?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

July 28, 1952

Posted
Elixir Cada
Apple Expert

Please hold while i double check your account. Do not close this page. 

Posted
Elixir Cada
Apple Expert

Can you answer this questions please.

What was the model of your first car?

What is the name of the first beach you visited?

Posted
Customer

Chevy

South Padre Island Tx.

Posted
Elixir Cada
Apple Expert

I have another question here. Please answer.

What is the first name of your best friend in high school?

 

Posted
Customer

Rupert

Posted
Elixir Cada
Apple Expert

Hi Tomas,

Here's your scheduled call tomorrow morning from Apple security. Make sure that your phone line is available between 8-9am. 

 

Posted
Elixir Cada
Apple Expert

Hi Tomas,

I am making a follow up on this. 

Were you able to talk to the apple security team? Is eveything ok now on your icloud account? 

Posted
Elixir Cada
Apple Expert

Hi Tomas,

I am making a follow up on this. 

Any update? Is everything ok now on your icloud account?

Posted
Customer

sort of, i can access on my home computer, but not my phone which i woudl like to  do.

Posted
Elixir Cada
Apple Expert

May I know the error that you are gettig on your phone? 

Posted
Customer

Really not satisfied, took too many log ins and calls to solve the problem.  Not informed of the 3 hour rule first time, then after setting security questions, not told they were case sensitive, just overall back customer experience.

Posted

quoteTestimonialsquote

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