cannot use page- it is in a random business management account that I did not make- I cannot move the page out- delete the business manager...

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Customer

cannot use page- it is in a random business management account that I did not make- I cannot move the page out- delete the business manager account- go live on my page or access messages on anything but a computer

Last updated
Ferdinand Aquino
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Facebook Expert

Hi Melanie,

Thank you for waiting1

Do you have a computer with you now?

 

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Customer

here!  

 

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Customer

yes

 

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Customer

Im waiting on your call still- really need my facebook page back.

 

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Ferdinand Aquino
Facebook Expert

Can you try logging out of the Pages app.

Then Delete the pages app and redownload it from the appstore.

Then log back in using your personal account log in.

 

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Customer

already done that- 

 

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Ferdinand Aquino
Facebook Expert

Opting Out:

Pages app are is having permision problem.

Checked the account thru a computer and it is having problem permission and owner issue.

Customer already tried Deleting the app and reinstalling. Same Issue.

Tried logging out and logging back in using the same account ont he computer. Same problem. PErmission and live video feature not working correctly.

 

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Customer

Well now I do not have access at all to my facebook business page- it was sending  two -step verification and I was getting nothing. Now it is saying I have no phone number and I have not deleted my number. I have clicked on the “contact the Facebook Help Team” multiple time and I get nothing to any phone number or email. I have also noticed through logging into a friend’s account that there are multiple people listed as employees that are not employees nor do I know these people. 

I do not know what to do- having no access to my Facebook business page will really affect my business- I can’t answer messages or go live or even log on at this point. 
Posted
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

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Charles Totherow
Facebook Expert

Please click on the link for remote connection please.  https://join.zoho.com/542125485

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Charles Totherow
Facebook Expert

Please download and run the software for remote connection.

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Charles Totherow
Facebook Expert

Please let me know when you are ready to continue?

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