installed a new black ink cartridge and after doing that my printer would not print. It makes the sounds like it did before when it was printing;...

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Hi Joan,

Thank you for waiting!

May I know what is the model of the printer?

Was the printer idle for a long while before the ink replacement? sometimer printer not in use for few weeks or days may get dried ink clogged up.

I will call your number so we can work on it real time.

Im calling from ***-***-****

Dear Joan, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Blank will not print / Prints blank sheet

Solution Implemented :

Call customer 

Advised customer of possible clogging on the printhead.

Performed Printhead cleaning thru the printer's maintenance tools.

Performed cleaning 

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Dear Joan, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution. 
Issue identified :

Blank will not print / Prints blank sheet

Solution Implemented :

Call customer 

Advised customer of possible clogging on the printhead.

Performed Printhead cleaning thru the printer's maintenance tools.

Performed cleaning multiple times but still the same problem.

Cleaned the printer manually using a paper towel and again thru the maintenance tools

Same Issue.

Customer tried another ink with the same issue.

Advised customer that the printer needs cleaning thru a local technician. This way the printhead canbe flushed properly

Answer Accepted.

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****