Enter your Apple question at the top of this page and click Get An Answer.
Tell us how quickly you want your Apple question answered.
Connect with your Apple Expert via online chat or telephone call.
My iPhone is disabled because I can't remember the passcode
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Cynthia,
Thank you for waiting!
If the iphone says disabled now means it has to be restored to factory defaults in order for it to work again.
Do you have a computer that can be used for a restore? a Windows or a MAC computer maybe?
Hi Cynthia,
Thank you for waiting!
If the iphone says disabled now means it has to be restored to factory defaults in order for it to work again.
Do you have a computer that can be used for a restore? a Windows or a MAC computer maybe?
Hi Cynthia,
Thank you for waiting!
If the iphone says disabled now means it has to be restored to factory defaults in order for it to work again.
Do you have a computer that can be used for a restore? a Windows or a MAC computer maybe?
Im trying to call your number but there were no answer.
Yes, I can restore the default settings on my Mac computer
OK! I was trying to call your number now it says its busy. Is your phone available or is there another number i can reach you at?
My phone number, landline is ***-***-****
Dear Cynthia, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :
iPhone is disabled.
Solution Implemented :
Call customer / Remote Access
Assisted in resetting the iphone thru itunes on her computer
Assisted in resetting up the iphone again
issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Testimonials
Byron Narciso
Apple Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!