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My Phone doesn'twork
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Judy,
Thank you for waiting!
May know what is wrong with your phone? Can you tell us what is happening?
my phone was restored by an apple store. to start the phone we need an apple id and a pass code . We don't have them . So the phone does't work.
Thank you for the info Judy,
Can you confirm it is Apple Id and Password and not Passcode that you need?
it is the passcode ineed
is there another phone number I can reach you at that is not the iphone that is having problem?
***-***-****
Ok Give me few minutes and I will call your number.
Give me at least 10 to 15 mins alright?
Dear Judy, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :
Forgot apple ID and password
Solution Implemented :
Call customer / Remote Access
Assisted customer in checking the Apple Id and it is on an icloud account which customer do not remember
Assisted in setting up for an Adviser call
ID recovered
Assisted in resetting password thru iforgot.apple.com
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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