My Phone doesn'twork
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My Phone doesn'twork
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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May know what is wrong with your phone? Can you tell us what is happening?
my phone was restored by an apple store. to start the phone we need an apple id and a pass code . We don't have them . So the phone does't work.
Thank you for the info Judy,
Can you confirm it is Apple Id and Password and not Passcode that you need?
it is the passcode ineed
is there another phone number I can reach you at that is not the iphone that is having problem?
Ok Give me few minutes and I will call your number.
Give me at least 10 to 15 mins alright?
Dear Judy, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :
Forgot apple ID and password
Solution Implemented :
Call customer / Remote Access
Assisted customer in checking the Apple Id and it is on an icloud account which customer do not remember
Assisted in setting up for an Adviser call
Assisted in resetting password thru iforgot.apple.com
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