I am unable to open my My S8 phone and recieve the apps.
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I am unable to open my My S8 phone and recieve the apps.
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hello Earl I'm happy to assist you here.
Is the phone turned on or getting no power?
Please let me know by typing a response at the top and clicking on send response
phone can be turned on. When I swipe the screen, I an unable to see my apps
Are you referring to all the apps or only few apps?
all apps
OK. Have you tried restarting the phone? Press and hold the “Power” button, then select “Restart“.
I tried that and I still cannot ope apps when I swipe th screen
OK. Do you have an available " finder search" bar once you slide up your home screen?
no
Press the Bixby button located on the left side of your phone. Say "Open Settings". Let me know if it will open the setting screen.
Press the Bixby button located on the left side of your phone underneath the volume button. Say "Open Settings". Let me know if it will open the setting screen.
I opened Bixby. It took me to Google PLay
Try it again. Close the google play .Hold the BIxby button down and instrcut to open "Settings"
I am still waiting to give the command
Where you able to open bixby after holding the bixby button?
yes. But it wants me to open samsung account.
Can you go back to the Google Playstore and i will initiate the remote support.
no bixby wants me to sign in to my samsung account. i dont know if i haveone
I can swipe th screen down.
OK. Do you see a "gear "icon from the top right corner of the screen?
yes
Tap the gear icon
i did
OK. Tap "Apps"
i did
Do you remember setting up or changing the "Secure Folder" ?
no
Look for "Secure Folder"
found it
Tap it. Then Tap disable.
i did
OK. now try to slide up or close the settings screen
i did
Do you still have a blank screen with no icons?
a screen opened up "Welcome to Social Home"
Close it.
I cant
REstart the phone
now it's closed
Please restart the phone
i did
Do you still have no icons?
no icons
Alright.
home screen is not displaying
Do you have a number that I can reach you?
***-***-****
We got dsiconnected. Let me know once the screen is up and ready and i will call you back again
Issue identified : missing icons S8
Solution Implemented : restart phone |disable secure folder | assist in restoring the icons in general management| problem solved
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Samsung Expert
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