screen says can't log-on go to https:forgot.apple.com - did that and still can't get past screen

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Hi Richard,

May i know if the screen is asking you to enter your apple id and your password?

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Oh i see. So the apple id is locked out. Did you remember that you requested for a refund on your apple account?

Dear Richard, It was a pleasure helping you with your Apple TV issue today. Here is a summary of the resolution.
Issue identified : cx getting an error on the screen "can't log-on go to https:forgot.apple.com"
Solution Implemented : called cx and checked the apple tv apple account. password was changed by cx and we entered it inside the settings of the appletv for the new password to work. we went to the MAC and clicked airplay icon and selected apple tv. Tried to play movies and apple tv is now working. problem solved.
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