register my new hpnlaptop wn 10

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Customer

register my new hpnlaptop wn 10

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
HP Technician

Hi Doris,

Thank you for waiting!

Are you trying to register your computer thru HP website?  Or can you tell me more about what registration are you referring to?

Posted
Customer

just simply trying to register my new hp laptop wn 10

Posted
Ferdinand Aquino
HP Technician

Okay May I know which part of registration are you on now?

Posted
Customer

tryed to follow instruction in viedo and did work, HELP

Posted
Ferdinand Aquino
HP Technician

ok Hang on and let me try calling you

Posted
Customer

.....did not work

Posted
Customer

Sir: I'm talked out....spent all morninf with

Posted
Ferdinand Aquino
HP Technician

Dear Doris, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

HP Registration problem

Solution Implemented :

Call customer / Remote AccessChecked the registration procedure and the info being keyed in are incorrect

Assisted customer in getting all laptop details from msinfo

Then re run the registration and created his account

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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