I cant get into my Ipod , says I dont have the correct ID or password,,,thankyou
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I cant get into my Ipod , says I dont have the correct ID or password,,,thankyou
Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Margaret,
Thanks for waiting. Im here to help. May I know what exactly do you see on your iPod screen? Is it asking you for your Apple ID and password to activate it?
hello I cant get into my I Pod..says incorrect ID or password,,,so please help Havent used it in a while
es thats right
Thanks for your response. On the activation page screen it shows you a hint of the Apple ID like this (e*****@g*****.com). Can you please check and provide me with that Apple ID?
m....@hotmail.com
Is that your email address?
my eamail is m**t@hotmail.com
thanks for the information. Is there a number I can call you?
yes but your not going to charge me 30.00 are you
Dotn worry there no additional charge if I call you just for 1 time.
ok ***-***-**** 2
Let me call you please dont close this chat window. Thanks
ok
Just to verify you are in Canada is that correct?
yes British Columbia
Im calling now
ok
I tried to call this number ***-***-**** 2 but no one is answering the call. Can you verify if the number is correct?
1 ***-***-****
Dear Margaret, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : Unable to activate iPod
Solution Implemented : Called the customer / Assisted the customer to reset the password by answering the security question / Successfully created a new password / Activate the iPod / Issue Resolved / Answer Accepted
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-**** .
Byron Narciso
Apple Technician
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