Shows a screen saying enter puk and pin code

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Shows a screen saying enter puk and pin code

Last updated
Rofel Lantican
Samsung Expert


Thank you for contacting us. My name is Rofel and I am here to help you resolve your issues. I need a few minutes to prepare my answer. I will be right back. Appreciate your patience.

Rofel Lantican
Samsung Expert

Thanks for waiting. A PUK or 'Personal Unlocking Key' is a security feature on most mobile devices that protects your SIM card data. A PUK code is required when a SIM Card PIN code has been entered incorrectly.

You can obtain your PUK code by calling your Simcard/Network provider and they will provide you the code that you need to enter on your phone.

Anything else I can assist you with? If I were able to assist you identify the issue and provide information on how to resolve this, I request you show your appreciation for my efforts by clicking the green Accept Answer button right below my first response



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