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cannot get on to Skype
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (Mac) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
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Hi Dennis,
Are you getting an error message when you try to open skype?
You can send me a reply by entering your message in the box at the top then hit the send response button to send.
im getting an error
what is the error message that you are getting?
says i need reset skype on my laptop, i type in my name and my e mail and my pass word and it says it is incorrect
Did you receive the code?
you will receive a phone call that contains the code. Please provide the code to me here.
Are you still there Dennis? You are not answering your phone anymore.
Let me know when you are ready to continue.
Please try the new password on your skype and let me know if that worked.
Did the new password worked?
You are not answering the phone anymore. Let me know if the new Skype password worked.
Dear Dennis, It was a pleasure helping you with your Mac issue today. Here is a summary of the resolution.
Issue identified : cx getting error username and password on skype
Solution Implemented : called cx and helped him reset his skype password via the microsoft site. Password has been reset and skype is now working on his Mac. told cx that the remote support will be converted to phone support. cx agreed. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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