I received a message that a new phone was using my phone number and Id. I don't have a new phone and some of my passwords don't work anymore. ...

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Customer

I received a message that a new phone was using my phone number and Id. I don't have a new phone and some of my passwords don't work anymore. What can I do?

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Apple Expert

Hi Jean,

Thank you for waiting!

May I know where and how did you get that messages? or How did it show up? Email / Phone call or a pop up on the screen?

Posted
Customer

I don't remember where it came from but I wrote what it said:  your Apple ID and phone number are now being used for iMessage and face on a new iPad.

Posted
Ferdinand Aquino
Apple Expert

Do you know what is your Apple ID?

also what apple device do you have?

Posted
Ferdinand Aquino
Apple Expert

Hi Jean 

Do you know what is your Apple ID?

also what apple device do you have?

Posted
Customer

I have an iPhone and an iPad.

Posted
Customer

My ID is my email address 

Posted
Ferdinand Aquino
Apple Expert

I see, Because normally apple will not send you a message like that saying your Account is being used on another device.

First Because in order for you to use your account to another Device a confirmation of usage has to be done first that requires code being sent to your other device. That way Evertime your account is used you are already aware because of that validation process.

The message you have received is most likely  scam that has the intention of getting your ID and password information.

Do you recall getting that message from your email or t least check your mail if it is there?

Also i tried calling your number but i got to a full voicemil, Is there a good number I can reach you at?

 

Posted
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