When downloading a spreadsheet either excel or google spreadsheets with my MacBook Pro, I cannot work within the spreadsheet...nothing happens. I...

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Customer

When downloading a spreadsheet either excel or google spreadsheets with my MacBook Pro, I cannot work within the spreadsheet...nothing happens. I was told this could be because I need to reset the permission? How do I do this?

Last updated
Elixir Cada
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (Mac) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Customer

I am ready

 

Posted
Elixir Cada
Apple Certified Tech

Hi Terri,

Were you able to open the excel document that you downloaded on your MAC? 

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

I am able to download it but not able to access it or work in it?  Nothing happenings

Posted
Elixir Cada
Apple Certified Tech

I see. So you can open the document but you cannot edit it. Is that correct? 

Posted
Customer

That is correct.  I am using a software program to collect data and then it will download into a spreadsheet.  To get it to download correctly I need to convert it to excel or google but one it is downloaded, I cannot work in it.  It shows the data but I cannot edit it

Posted
Elixir Cada
Apple Certified Tech

The document might be on a read only status. Please try this steps and let me know if this will work.

  1. Open the Finder and select the workbook you want to protect.

  2. On the File menu , click Get Info.

  3. On the General pane, clear the Locked check box.

 

Posted
Customer

ok I'll try

Posted
Customer

Okay I currently saved the spreadsheet in a thumbdrive.  I have it open but do not see an option to select "get info" under file??

Posted
Elixir Cada
Apple Certified Tech

Yes click the file menu tab at the top left

Posted
Customer

I did that, and that was not an option "get info"???  I am working on a MacBook Pro

Posted
Elixir Cada
Apple Certified Tech

OK. Let me connect to your computer so that I can check it for you. Please click the link below then run/open the file. Click YES once you are prompted for me to connect to your MAC.

https://fastsupport.gotoassist.com/729690839

 

Posted
Elixir Cada
Apple Certified Tech

https://fastsupport.gotoassist.com/538525121

 

Posted
Elixir Cada
Apple Certified Tech

https://download.teamviewer.com/download/TeamViewer.dmg

 

Posted
Elixir Cada
Apple Certified Tech

https://download.teamviewer.com/download/TeamViewer.dmg

 

Posted
Elixir Cada
Apple Certified Tech

Dear Terri, It was a pleasure helping you with your Mac issue today. Here is a summary of the resolution.
Issue identified : cx want to edit the converted xls file on her mac
Solution Implemented : called cx and accessed her computer. the file that she downloaded is csv and converted to xls. cx doesnt have microsoft excel on her mac and decided to open it on her google spreadsheets. we open her google spreadsheets and uploaded the excel file there and open it. cx can now edit the document. Problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****

 

Posted
Customer

 Hello, I am happy with the help I received and ready to close out my account.  However, when I click the link below "Accept Answer" I get an error message.  I've tried this several times and keep getting the same.  Please advise

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The page or resource you are looking for could not be found. It's likely we moved it or deleted it all together. Here are some other things you might be interested in instead:

Posted
Elixir Cada
Apple Certified Tech

Hi Terri,

You already accepted the answer yesterday and no need to accept the answer twice. 

Posted
Customer

Thanks!

Posted
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