My kindle has a blank screen,i am unable to open it

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Marilyn,

Thank you for waiting!

Is it completely black or white screen that you are seeing?

Ok Here's what we have to do.

First if the Kindle is in any case or rubber / leather protector case. Remove it and let me know.

Ok if the kindle is in a protective case. remove it first and let me know

Ok now locate the on and off switch of your Kindle. then HOLD it down. Hold it at least 40 sec or until you see the Kindke Logo on the screen. be sure to let me know when the kindke screen appears

Try it one more time. Make sure it is the ON and OFF switch you are holding down

Perfect that is right. make sure it is unplugged from charger. and try again Hold it down

Does the screen at least flashed blacked?

I mean the SCREEN of the Kindle. Does it even flashed black when you hold the powrr?

Ok Hold the power again sng let it go when the smsll light turned green

Hold the power again and let go when the small light turned green

whats the status of the screen?

whats the status of the screen?

Ok Lets try this one then.

HOLD the power again but this time look at the small light near the power when it flashed three times then let go.

Can you hold the power down and describe to me what happen on the small light?

hold it down for 40 sec and describe to me how the small light behaves

Ok, Lets plug the Kindle in to the charger. Make sure it is tightly plugged in.

Let's leave it plugged for 15mins.

Then let me know. and We'll continue but keep it plugged in still.

ok lets give it 15 mins just to be sure. then We'll try again but this time with the charger still plugged in.

let me know if you're ready after 15 mins

Ok Try holding down the pwoer button again for 40 sec and lets see. Keep the charger plugged in.

May I know the model of your Kindle?

I feel that you are having a screen problem (LCD SCREEN Panel ) Problem.

Live a tv with a screen problem. Instead of a Software or program problem.

May I know how old the Kindle is?

The Holding down of the power should have rebooted the Kidnle and should at least showed the Kindle logo.

But it seems it is turning on but the screen is failing to provide display.

Can you try HOLDING DOWN the power again and tell me how the screen behaves the whole 40  sec while holding down the power?

I see,

It is a Screen problem. 

You can have it repaired thru a local technician but since its an LCD problem, the repair cost might be great that it may cost near the price of a new one.

It is more suggestable to just get a new one.

Your books are saved thru AMAZON and will be transfered to a new kindle if you use the same sign in.

Yes your amzazon account is your email account but may have a different password for Amazon. You can always request for a password change once you have the new Kindle if you forgot what your Amazon password is.

Dear Marilyn, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

White Screen on Kindle

Solution Implemented :

Removed Kindle protective case

Held the power down for few second and the Kindle restarted but showed white screen as well.

Made sure that the Kindle restarted completely by checking the power light pwerformed a cycle.

But still white screen indicating an LCD screen Panel problem.

Advised customer of an LCD Panel / HArdware issue in which She can have repaired or replace the whole Kindle since it is an old model

Answer accepted

Customer opted that she will just get a new one

Advised customer that the books she had before will be transferred to the new kindle if signing in using the old Kindle Account

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****