How do I reset my Apple ID password? Information I have received from my iPhone says that the password has successfully been reset. But I have been...

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Answer

Customer

How do I reset my Apple I D password? Information I have received from my I Phone says that the password has successfully been reset but I have been trying for 3 days to reset the password and now i don't know which one of those passwords is valid.HELP!!!

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Ferdinand Aquino
Apple Expert

Hi Jo Ann,

Thank you for waiting!

Do you know what is the Apple ID Associated with your iphone?

Posted
Ferdinand Aquino
Apple Expert

https://fastsupport.gotoassist.com/579927662

 

Posted
Ferdinand Aquino
Apple Expert

Expert Notes:

Call customer / Remote access

found that the Account is already lock because of failed attempts

Will try another reset in 24 hours

Posted
Ferdinand Aquino
Apple Expert

Expert notes:

Account recovery is updated and password will be changed in 2 days

will call Customer again for follow up.

Posted
Customer

Ferdinand, this is Jo Ann Henk in fort Worth, Texas. You said you would call me back to resolve my problem af resetting my password for my Apple ID today. It is now 2:45 tfhirty minutes past the time you said you would call!!

Posted
Ferdinand Aquino
Apple Expert

Expert notes:

Call customer and assisted in setting up an apple ID adviser call since the account is still in lockdown with no available recovery option.

Will call customer again to verify.

Posted
Ferdinand Aquino
Apple Expert

Hi Jo ann,

Been trying to reach your number but it goes directly to voicemail.

Just want toget some updates about the Apple Id adviser call that we set up.

Please let me know if you need further assistant or If the problem is resolved now.

I'll be waiting for your response

Thanks!

Posted
Ferdinand Aquino
Apple Expert

Hi Jo ann,

Been trying to reach your number but it goes directly to voicemail.

Just want toget some updates about the Apple Id adviser call that we set up.

Please let me know if you need further assistant or If the problem is resolved now.

I'll be waiting for your response

Thanks!

Posted
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