After doing beautifully for several years, now my IPod nano will not charge.

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Customer

After doing beautifully for several years, now my IPod nano will not charge.

Last updated
Elixir Cada
Apple Technician

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with **Apple/Ipod** nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Apple Technician

Hi Barbara,

May I know the exact version of your ipod? Is the ipod still turning on or is the battery completely dead?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

My ipod is a nano, I think it is 6th generation. The battery shows that it is halfway charged. I attached it to my computer and it did not charge. I I attached it to a USB port in a wall and it did not charge. I still works. I can still listen to audiobooks on it. But eventually the battery will wear down as I use it. 

Posted
Elixir Cada
Apple Technician

I amo going to call you on your phone. Please do not close this page. 

Posted
Elixir Cada
Apple Technician

Dear Barbara, It was a pleasure helping you with your Apple/Ipod issue today. Here is a summary of the resolution.
Issue identified : ipod device is not charging
Solution Implemented : called cx and told her to reset the ipod by pressing the power button for 10 secs and wait for the apple logo on the screen. cx perfromed the steps and advised her to plug in the ipod to the computer. ipod is now charging. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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