HP MPF 476dw- Cannot print: Windows 10 reports error code 0x800700e. Printer works just fine when printing from internet. Will not print from...

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HP MPF 476dw- Cannot print: Windows 10 reports error code 0x800700e. Printer works just fine when printing from internet. Will not print from any application via my network. An error shows sometime that says "printer offline" and it is not selected to be "offline". I have disconnected, rebooted, retried, used two computers and failed at every turn. I also have an HP envoy on the network and I get the same error message "printer experiencing a problem" message when attempting to print to it. The printer was working fine until yesterday 6/27.

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ferdinand Aquino
HP Technician

Hi Frank,

Thank you for waiting!

Are there no error showing ont he printer screen?

Posted
Ferdinand Aquino
HP Technician

Hi Frank,

Thank you for waiting!

Are there no error showing on the printer screen?

Posted
Ferdinand Aquino
HP Technician

https://fastsupport.gotoassist.com/312306021

 

Posted
Ferdinand Aquino
HP Technician

Dear Frank, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Error code wen printing from windows app page

Solution Implemented :

Call customer / Remot assist

Assisted customer in copying printconfig from system32 folder and moving it to the drivers x64 folder in spool All under C : Windows > system32 folder

Tested printing

Issue resolved

 

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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