how do I get the scanner to work

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Customer

how do I get the scanner to work

Last updated
Ferdinand Aquino
Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Hardware Manufactureres nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

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Last updated
Ferdinand Aquino
Technician

Hi, and Thank you for waiting!

May I know what scanner device are you using?

Posted
Customer

how do I gete the scanner to work

 

Posted
Ferdinand Aquino
Technician

Hi, and Thank you for waiting!

May I know what scanner device are you using?

 

Posted
Customer

et2650

Posted
Ferdinand Aquino
Technician

ok Epson et2650,

May I know if you are scanning to a computer and what computer are you using?

Posted
Customer

to a computer a macbook air

 

Posted
Ferdinand Aquino
Technician

I see,

There are no Epson app to do it so It has to be done thru the printer configuration in your computer.

Can we do a screenshare so I can Walk you thru it.

Posted
Customer

0k

Posted
Ferdinand Aquino
Technician

ok click this link

https://fastsupport.gotoassist.com/523824121

This will download the screenshare app to your downloads.

RUN it and say allow and join 

Posted
Ferdinand Aquino
Technician

It was a pleasure helping you with your Epson issue today. Here is a summary of the resolution.
Issue identified :

Assistance in Performing scan

Solution Implemented :

Call customer / Remot Access

Assisted customer in installing epson scan software downloaded from Epson Site

Tested Scanning

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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