Lenovo thinkpad tablet 10 - 3 months old - started having keys unresponsive to touch - problem became rapidly worse - did system restore to...

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Hi Anne,

Thank you for waiting!

It seems that "do more with your voice' screen" is part of the initial set up after the restore.

There is a button on the lower right corner of it saying Accept.

Does that button not respond when you click on it?

Ok Lets try performing a full restart first.

HOLD the ON / OFF button on your computer until it shut off and turn it back on again.

Let me know how that will go thru the set up.

What is showing on the screen now?

Can you choose do not use speech recognition then click on accept

Where are you located?

Is there a number I can reach you at?

ok Is the screen you are getting blue or white?

when you repeatedly pressing TAB key  on your keyboard, do you see the highlight moving?

oh  I see,

Do you have a an external mouse or can use one?

This looks that the touch problem remains since you can't click on the lower area of the screen.

Is it possible that you can borrow a mouse at least from another computer.

This will greatly isolate this problem that you are having.

a USB mouse or a USB keyboard will do

Hi Anne,

Are you still there Are you able to try at least a USB keyboard or a mouse?

see first if the pointer is moving when you move the mouse.

OK click the do not use speech.

then click on acept on the lower right

ok complete the set up but for now, use the mouse instead of touching the screen.

Let me know once the set up is done and you have the main screen where icons are.

ok I'll be waiting.

Remember I still think the touch capability of the tablet is busted and we are still to test it.

i'll wait here.

Isthe top or upper area touch working?

Is the top or upper area touch working?

Hi Anne,

Are you still there?

Is the top or upper area touch working?

it seems a hardware issue BEcause you just did a factory restore which should fix Software or Settings conflict but still the problem remains.

May I ask where you bought it?

If possible I strongly Suggest YES, Either have it replaced or refunded.

The touch functionality on the LCD is not working as it should.

1. You can still use the tablet temporarily with a mouse

2. Im in the Philippines working as tech support.

3. Apple iPad is what you mean. I would Say yes for it. 

It will have an MAC or Apple software but the Hardware is verygood.

Dear Anne, It was a pleasure helping you with your Lenovo issue today. Here is a summary of the resolution.
Issue identified :

Stuck in Set up

Solution Implemented :

Customer initially had problem with touch keyboard and tried performing a restore to try and fix the Issue

Then got stuck in the set up.

Found that the touch still not working preventing customer to complete the set up.

Advised to use an external mouse to try and complete the set up and it worked fine.

Touch still not working after restore

Advised customer that he will need to have the device replaced or returned since it is a Hardware problem

Answer Accepted

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