I am having trouble with the soap dispenser on my dishwasher. Model DW803020 series. It is not opening every time I wash dishes. I would say 3...

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Customer

I am having trouble with the soap dispenser on my dishwasher. Model DW803020 series. It is not opening every time I wash dishes. I would say 3 out of 5 times it opens the other 2 times it does not open. Can you tell me what to check or do to help eliminate this problem.

Last updated
Elixir Cada
Appliance Repairman

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with **SAMSUNG** nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

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Posted
Elixir Cada
Appliance Repairman

Hi Mary Ann,

To fix a dishwasher not dispensing or dissolving tablet/liquid soap detergent:

– Be sure to check the soap dispenser for any sign of detergent building up in it or around it.
– If you find residue from the detergent, scrape it off and dispose of it. (See picture below)
– Clean the dispenser by hand with hot water and be sure nothing is preventing the dispenser door from closing.
– When using tablet detergent be sure the tablet is properly in position in the dispenser to be sure the dispenser door closes.
– Make sure there are no plates or other that could be in contact with the detergent dispenser door thus making it impossible to open.
– Make sure that nothing inside the dishwasher is blocking the spray arms from spinning as this will cause no hot water to detergent compartment.
– Be sure the small nozzles on the spray arms are not clogged or blocked with hard water.
– Be sure the water is hot enough to dissolve the tablet detergent.
– Set your hot water tank to a higher temperature to get at least 120F to 125F hot water to the dishwasher.

To test your dishwasher to be sure the detergent dissolves:

– Empty your dishwasher of any plates or utensils.
– Fill the detergent dispenser up to the line with detergent or add tablet.
– Run a test wash with your dishwasher fully empty.
– After the wash cycle completes and if the dispenser is empty, you have the issue fixed.
– If the detergent has not dispensed, then there are further issues and more troubleshooting is required.

Let me know if this helps. 

Posted
Customer

I wll get back with you tomorrow after I have had a chance to go over all the troubleshooting problems and elliminate them one by one.

Thanks

Posted
Elixir Cada
Appliance Repairman

Alright. I'll be monitoring this page and wait for your next response. 

Goodluck!

Posted
Elixir Cada
Appliance Repairman

Any update on this Mary Ann? 

Posted
Elixir Cada
Appliance Repairman

Any update on this Mary Ann? 

Posted

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