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my Lenovo microphone isn't working
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Lenovo nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Tonya,
Thank you for waiting!
May I know what is the Model of your Lenovo?
Hi Tonya,
Thank you for waiting!
May I know what is the Model of your Lenovo?
yoga 910
videos will play but if I try to conf call anyone (Or fb messenger video chat) they cannot hear me
Are we chatting now thru the same computer?
yes
I see,
Let me try calling you again on your phone.
ok
Its just going to the voice mail.
Is your phone available?
Im caling from ***-***-****
i will call you
***-***-****
ok Im at ***-***-****
hold on. phone netwrok issues (no bars? ) restarting phone
Dear Tonya, It was a pleasure helping you with your Lenovo issue today. Here is a summary of the resolution.
Issue identified :
Microphone isn't working
Solution Implemented :
Call customer / Remote assist
Assisted customer in launching Device Manager and uninstall the current Sound driver
Restarted the computer and reinstalled the driver
Tested mic using skype call
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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Lenovo Tech
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