After turning off my computer, when turned back on it says it needs to be repaired and has an error code of :0xc000025. Can you help me?
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After turning off my computer, when turned back on it says it needs to be repaired and has an error code of :0xc000025. Can you help me?
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Great! I’m ready to fix this!
ok First we need to get to this screen.
I'll give you the steps. Hang on while I make it.
Turn the computer off
Then turn it back on. As soon as you see the Windows LOGO, HOLD the power button down to turn it off again.
Do this at least three times.
The fourth time you turn it on. Just let it run and see if you can get to that screen I posted below.
The Windows logo doesn’t come up, just Leveno
What comes after the Lenovo screen?
Recovery
your pc needs to be repaired
the application or operating system couldn’t be loaded
ok Try holding down the power button on that page. do it three to four times until you get to that screen.
A required file is missing or contains errors
Nothing
Ok hang on.
May I ask what's the model ofyour Lenovo?
Dear Kathy, It was a pleasure helping you with your Lenovo issue today. Here is a summary of the resolution.
Issue identified :
Error 0xc000025 When turning on the computer
Solution Implemented :
Call customer /
Error is coming from a Failed Windows file
Tried running a start up settings booting into Safemode goes to the same message.
Booting into recovery goes to a blank screen with no response.
Advised customer that She will have the computer repaired via warranty claim since it is just 6 months old.
ADvised customer to contact reseller first for possible immediate support if not Call the Manufacturer for a warranty claim since it has a Manufacturers 1 yesr warranty.
Answer Accepted
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Byron Narciso
Lenovo Tech
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