I bought a new iPad and need a pass code to get it working again

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Mattison,

Thank you for waiting!

Bring the ipad to the passcode screen and tell me exactly what shows on the screen.

I see,

The passcode are the number you have to press when you turn the phone on.

It was set up before when the phone was initially settings up.

Few incorrect attempts may lock the phone.

do you have an idea what those numbers are?

Let me call your number now.

I will call you again.

https://fastsupport.gotoassist.com/266543407

Dear Mattison, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :

Forgot passcode

Solution Implemented :

Call customer / Remote Access

Assisted customer in resetting the ipad thru itunes on her computer

assisted customer in setting up the iPad again

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****