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What is causing My Whirlpool Duet Front Loader washer to hold water in the grey rubber door seal.
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Have you tried cleaning the rubber door seal Use a rag or towel to clean the rubber door gasket on a front-loading washer with either hot soapy water or a spritz of mildew cleaner. Make sure to wipe underneath and around it as well. Also, make sure to remove blockage to drain pump filter
Please try this and let me know if it works
I have to use a rag to absorb all the water left in the grey door seal Where is the drain pump filter???
Let me find the right location, one moment please?
Is this "drain pump filter easily accessable?
Yes it should be, let me find the right location depends on each model
The location of the drain pump filter in a Whirlpool Duet washer is accessible through the lower access panel below the washer door.
The washer uis Model # WFW94HEXW2
Unplug your Whirlpool Duet washer power cord from the wall outlet. Ask a friend to help lift the front of the washer up and slide a 2-by-4 block of wood under each side. Gently lower the washer over the wood blocks.
Find the screws securing the lower access panel to the washer cabinet. There is a screw near each end and one in the center on the bottom edge of the access panel.
Remove the screws with a 1/4-inch nut driver. Pull the bottom of the access panel toward you and pull it down to release it from the washer. The drain pump is under the Duet washer drum and has two hoses.
Twist the white cap of the drain pump that points away from the washer counterclockwise with your hands. Pull the cap out bringing the drain pump filter with the cap. The drain pump filter attaches to the back of the cap.
These are the directions for your model.
Would you like to try these steps and get back with me tomorrow to see if it fixes the problem?
Washer is in use right now. Can you send me a printable "instruction" so that we can proceed at a later time??? My husband and I are seniors and will have to get some assitance on pulling the washer out and proceed with the instructions.
Yes I sure will, may I have your email address?
My email is n**1@gmail.com.. Thank you so much for your assistance. I am "fairly" mechanical inclined, but I don't have the strength to move the heavy washer, so I have to depend on neighbors to do the "heavy" work for me..
I will get this email to you right away.
Dear Nancy, It was a pleasure helping you with your Whirlpool issue today. Here is a summary of the resolution.
Issue identified : Customer needed help with fising the drain problem of washing machine
Solution Implemented : I replied with steps in the chat on how to fix the drian filter located on the bottom of the washing machine, also emailed instructions to customer as well.
Accepted answer
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