09 Sportage radio has poor reception? Thoughts? Bought new. Can’t really say if it’s getting worse or just comparing with newer car.

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Customer

09 Sportage radio has poor reception? Thoughts? Bought new. Can’t really say if it’s getting worse or just comparing with newer car.

Last updated
Charles Totherow
Kia Mechanic

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

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Posted
Charles Totherow
Kia Mechanic

In most cases, a defective antenna base assembly could likely cause the issue described.Inspecting the base for any poor connection at the antenna leads.If the retaining base screws turn out to be loose, securing them is highly recommended to ensure a proper ground.

 

Posted
Charles Totherow
Kia Mechanic

Either way this is a antenna issue?

Posted
Charles Totherow
Kia Mechanic

Please check the ground of the antenna and let me know if the issue is resolved.  If the issue persists, we shall try more troubleshooting steps.

Posted
Customer

Can i remove the antenna base from the outside?   I only see that the antenna screws out of the base.

Posted
Charles Totherow
Kia Mechanic

Yes please try to remove from the outside.

Posted
Charles Totherow
Kia Mechanic

Yes please try to remove from the outside.

Posted
Customer

can’t figure out how to get antenna base off. 

Posted
Charles Totherow
Kia Mechanic

You have  to pull down enough of the weatherseal on the hatch to pull down just enough of the headliner to reach the connectors and the base loosen the retaining nut just enough to run the vinyl underneath the antenna base

Posted
Charles Totherow
Kia Mechanic

Were you able to get the antenna base off?

Posted
Erica M.
Customer Support

8/1/19  Ticket #94062 

"Haven’t had time to remove headliner yet. Will wait until later"

Posted
Charles Totherow
Kia Mechanic

I will be here for continued follow up anytime.

Posted

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