When I wanted to print a letter an offer came on the screen about some new connection. I don't understand it. Said PIN would be on e-mail. ...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your HP question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your HP question answered.

Get An Answer

3. Get An Answer

Connect with your HP technician via online chat or telephone call.



When I wanted to print a letter an offer came on the screen about some new connection. I don't understand it. Said PIN would be on e-mail. There were 6 PIN numbers. I do very little printing and do not understand what I got into. Tell me how to get free of this offer

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
HP Technician

Hi Grace,

Thank you for waiting!

May I know what is the model of your HP printer?

Ferdinand Aquino
HP Technician

Dear Grace, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Inquiry about an accidental registratino of an HP feature.

Solution Implemented :

Call customer

Assisted customer in checking the email sent to her.

Found that it is a verificatin of an HP Eprint registration.

Advised customer that the registration was not complete and The pin emailed to her is to verify it.

Customer said she does not want to continue with it.

Advised customer that since the registration was not complete, Just ignore the emails and the registration will not continue.

Also advised customer not to be bothered because it is just a Free HP feature registration.

Answer accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****



About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

More HP Questions...

Ask Your HP Question & Get An Answer Now!