my wifi is with talk talk and when I get to the part on the phone for the talk talk password it ssays its wrong. I changed the password to try that but still doesn't accept it . its a bran new fone why is this occurring?
Enter your Samsung question at the top of this page and click Get An Answer.
Tell us how quickly you want your Samsung question answered.
Connect with your Samsung Expert via online chat or telephone call.
my wifi is with talk talk and when I get to the part on the phone for the talk talk password it ssays its wrong. I changed the password to try that but still doesn't accept it . its a bran new fone why is this occurring?
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Robert,
Thank you for waiting!
May I know what model is your phone?
its A70 samsung
Alright,
First What number can I reach you at in case we get disconnected?
The steps we will frist try is rebootng your phone and the Wifi router.
Do you know where you Wifi router is?
***-***-**** 8
Ok
Do you know where you Wifi router is?,
right infront of me
Alright,
Power off the Wifi router and power off your phone.
Then First Turn on the wifi router followed by turning on your phone.
Then try reconnecting the phone to the wifi again. and let me know how it goes.
it came up 'incorrect pasword
since this my fone has frozen and i cant type in the password
Is there another number i can reach you at instead of the phone that's having trouble?
yes thats the number igave you
Dear Robert, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified :
Cannot connect to Wifi
Solution Implemented :
Call customer
Checked the computer for the wifi password and used that same password to connect the phone
Issue resolve
Phone is now connected to the Wifi
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Samsung Expert
Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.
ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!