my wifi is with talk talk and when I get to the part on the phone for the talk talk password it ssays its wrong. I changed the password to try that...

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Customer

my wifi is with talk talk and when I get to the part on the phone for the talk talk password it ssays its wrong. I changed the password to try that but still doesn't accept it . its a bran new fone why is this occurring?

Last updated
Ferdinand Aquino
Samsung Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Samsung nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Samsung Expert

Hi Robert,

Thank you for waiting!

May I know what model is your phone?

Posted
Customer

its A70 samsung

Posted
Ferdinand Aquino
Samsung Expert

Alright,

First What number can I reach you at in case we get disconnected?

The steps we will frist try is rebootng your phone and the Wifi router.

Do you know where you Wifi router is?

Posted
Customer

***-***-**** 8

Posted
Ferdinand Aquino
Samsung Expert

Ok 

Do you know where you Wifi router is?,

Posted
Customer

right infront of me

Posted
Ferdinand Aquino
Samsung Expert

Alright,

Power off the Wifi router and power off your phone.

Then First Turn on the wifi router followed by turning on your phone.

Then try reconnecting the phone to the wifi again. and let me know how it goes.

Posted
Customer

it came up 'incorrect pasword

 since this my fone has frozen and i cant type in the password

Posted
Ferdinand Aquino
Samsung Expert

Is there another number i can reach you at instead of the phone that's having trouble?

Posted
Customer

yes thats the number igave you

Posted
Ferdinand Aquino
Samsung Expert

Dear Robert, It was a pleasure helping you with your Samsung issue today. Here is a summary of the resolution.
Issue identified :

Cannot connect to Wifi

Solution Implemented :

Call customer

Checked the computer for the wifi password and used that same password to connect the phone

Issue resolve

Phone is now connected to the Wifi

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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