I am having a problem--probably stupidity on my part! I uploaded a file to dropbox but I cannot find where it is located so that I can make...

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Customer

I am having a problem--probably stupidity on my part! I uploaded a file to dropbox but I cannot find where it is located so that I can make available to others

Last updated
Elixir Cada
Dropbox Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dropbox nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Dropbox Tech

Hi David,

May I know what device did you used when you uploaded the file? is it using a cellphone or a computer?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

a computer

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Elixir Cada
Dropbox Tech

ok. did you used the dropbox software when you uploaded the file? 

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Customer

yes...it seemed to upload and progressed through the whole file but I cannot see where to find it

Posted
Customer

you are qwelcome to log in to my dropbox and look if you want

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Elixir Cada
Dropbox Tech

I would like to do a remote session to your computer so that at the same time I can show you where to located the file. Is it ok with you with the remote session?

 

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Customer

yes

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Elixir Cada
Dropbox Tech

ok. are you using windows computer?

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Customer

yes--windows 10 operating

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Elixir Cada
Dropbox Tech

ok. please click the link below and install the remote session software. You will be provided a user id and a password after you installed the software. Provide me the id and the password here for me to connect to your machine.

https://www.teamviewer.com/en/teamviewer-automatic-download/

 

Posted
Elixir Cada
Dropbox Tech

Dear David, It was a pleasure helping you with your dropbox issue today. Here is a summary of the resolution.
Issue identified : cx cant upload a 5GB file in dropbox
Solution Implemented : called cx and accessed his computer. Tried uploading the 5GB file in his dropbox account via the dropbox website. no go. tried uploading smaller file and it push through. Installed dropbox software in his computer and tried uploading the 5GB file from there. 5GB file successfully uploaded to his dropbox account using the dropbox software. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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