by1033dx installing hp notebook system bios update - intell processor - installation started about 9pm late night froze up computer still in...

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Customer

by1033dx installing hp notebook system bios update - intell processor - installation started about 9pm late night froze up computer still in installation mode now this am putter still froze - need help

Last updated
Ferdinand Aquino
HP Technician

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with HP nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
HP Technician

Hi Sandy,

Thank you for waiting!

What is on the screen right now?

Posted
Customer

screen froze programs that were running in background on top box saying installing hp notebook system bios update - mouse arrow and blue circle

Posted
Ferdinand Aquino
HP Technician

This may very well corrupt the System but Im afraid we have no choice but to try and reboot Since it has been so long that it froze up. It should not have took that long.

Ok? Let me know if you're ready

Posted
Customer

I am ready

Posted
Ferdinand Aquino
HP Technician

Hold the ON and off button on the computer Just until everything shuts off. Then let go of the power button and let me know.

Posted
Customer

putter is off

Posted
Ferdinand Aquino
HP Technician

Im calling your number alright?

 

Posted
Customer

yes

Posted
Ferdinand Aquino
HP Technician

Dear Sandy, It was a pleasure helping you with your HP issue today. Here is a summary of the resolution.
Issue identified :

Stuck in loading screen while doing upgdate.

Solution Implemented :

Call customer / No Device to rremote in to

Assisted customer in performing power drain.

After the power drain the computer loaded fine

Tested apps - OK

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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