I think a malware has loaded onto my computer. It reads,"Mac Cleanup Pro." I haven't clicked onto anything but now I can't send any...

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Hi Sue,

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Do you know what mail program are you using?

Dear Sue, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Mail not loading

Solution Implemented :

Call customer / Remote access

Found that the icloud server is not connecting to her mail.

Try reloggin in to icloud and same problem happen

Connection doctor showed that the icloud connection spinning and will not connect

Had an Apple Adviser to call customer to check server problem

Call customer again and confirmed that the issue has been resolved

Issue resolved

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