I think a malware has loaded onto my computer. It reads,"Mac Cleanup Pro." I haven't clicked onto anything but now I can't send any...

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I think a malware has loaded onto my computer. It reads,"Mac Cleanup Pro." I haven't clicked onto anything but now I can't send any mail although I am receiving mail.

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Apple Expert

Hi Sue,

Thank you for waiting!

Do you know what mail program are you using?

Ferdinand Aquino
Apple Expert

Dear Sue, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Mail not loading

Solution Implemented :

Call customer / Remote access

Found that the icloud server is not connecting to her mail.

Try reloggin in to icloud and same problem happen

Connection doctor showed that the icloud connection spinning and will not connect

Had an Apple Adviser to call customer to check server problem

Call customer again and confirmed that the issue has been resolved

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****



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