what do i do with my ipad when i turn it on all i get is a pic with the end of a power cord and an arrow pointing to "itunes" and a...

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Answer

Customer

what do i do with my ipad when i turn it on all i get is a pic with the end of a power cord and an arrow pointing to "itunes" and a circle with musicial notes

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Expert

Hi Rodney,

Thank you for waiting!

It means that the ipad software is not working or damaged.

The only solution to that is to do a restore which Will reinstall a new ipad software to it.

I can help you perform that if you have a computer.

Do you have at least a Windows 10 or a Mac pc?

Posted
Customer

i guess if you can walk me thru it i will try.  i have the ipad connected to my laptop right now, maybe its easier if you can look at it direct.

Posted
Ferdinand Aquino
Apple Expert

Ok We can run a remote screenshare to your computer?

Because We'll have to install and use itunes to do the restore.

 

Posted
Customer

ok just let me know what to do i am like computer illiterate.

Posted
Ferdinand Aquino
Apple Expert

https://fastsupport.gotoassist.com/130391816

 

Posted
Ferdinand Aquino
Apple Expert

https://fastsupport.gotoassist.com/391361268

 

Posted
Ferdinand Aquino
Apple Expert

Expert Notes:

Call customer / Remote access

Assisted customer in resetting the ipad thru itunes

After reset the internet went down, we will have to continue tomorrow for updates and set up of the ipad.

Posted
Ferdinand Aquino
Apple Expert

https://fastsupport.gotoassist.com/727199308

 

Posted
Ferdinand Aquino
Apple Expert

Dear Rodney, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

itunes screen only when turning on the ipad

Solution Implemented :

Expert Notes:

Call customer / Remote access

Assisted customer in resetting the ipad thru itunes.

Also Assisted customer in setting up the ipad.

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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