left it in the sun. Brought it in to cool. then a message said to wait a moment while it starts up. it has been plugged in all night. still...

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Customer

left it in the sun. Brought it in to cool. then a message said to wait a moment while it starts up. it has been plugged in all night. still nothing. HELP

Last updated
Ferdinand Aquino
Kindle Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Kindle nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Kindle Expert

Hi Marilyn,

Thank you for waiting!

May I ask what is the model of your Kindle?

Posted
Customer

I don't know the model.  It has no other function

Posted
Ferdinand Aquino
Kindle Expert

Ok, Do you know where the power switch of the kindle is located?

Posted
Ferdinand Aquino
Kindle Expert

Ok, Do you know where the power switch of the kindle is located?

Also is there a number I can reach you at?

Posted
Customer

yes  ***-***-****

Posted
Ferdinand Aquino
Kindle Expert

ok, first try to hold down the power button or switch of your Kindle At least 20 sec or up until you see the Kindle logo.

Let me know how it goes.

Posted
Customer

I have the logo

Posted
Ferdinand Aquino
Kindle Expert

ok Wait and let see if it will boot up normally.

Let me know how it goes.

Posted
Customer

it is working.  thanks

Posted
Ferdinand Aquino
Kindle Expert

Dear Marilyn, It was a pleasure helping you with your Kindle issue today. Here is a summary of the resolution.
Issue identified :

Kindle will not power ON > Stuck on loading page

Solution Implemented :

Advised customer to perform a hard restart

Held the power switch down until the Kindle logo reboots.

Issue resolved - Kindle is now working

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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