I forgot my Apple ID and password

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Judai,

Thank you for waiting!

Are youin some kind of locked out from you iPad or Are you still able to get to the main page?

Ok I will call you now

Expert Notes:

Call customer

Tried requesting for a password change thru iforgot.apple.com

Customer cannot remember the apple Id password or the email log in info to recover the reset mail.

Assisted in connecting customer to an Apple ID adviser

Call customer again and They will have a follow up tomorrow

Will call customer tomorrow for updates.

Expert Notes:

Call customer

Customer said that the apple ID adviser called and found that there was another email that customer sign in with the ipad which is different from what they know.

Still the ipad is in activation and they can't remember what the Id was.

Customer will call back in few minutes to try entering the Apple ID again on the ipad.

Expert Notes:

Call customer

Customer said that the apple ID adviser called and found that there was another email that customer sign in with the ipad which is different from what they know.

Still the ipad is in activation and they can't remember what the Id was.

Customer will call back in few minutes to try entering the Apple ID again on the ipad.

Hi Judy,

I've been trying to contact your number but just goes on to voicemail

Let me know when is the best time to call you and reconnect and try the ID now on the ipad.

I'll be waiting for your response.

Thanks!

Expert Notes:

Call customer

Customer said that the apple ID adviser called and found that there was another email that customer sign in with the ipad which is different from what they know.

Advised customer that the iPad cannot be restore if the ID is not available or at least a proof of purchase can be found.

Advised customer that getting a new ipad may be ideal if the Apple Id cannot be found.

Answer Accepted - 

Dear Judy, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :

Forgot Apple ID password

Solution Implemented :

Call customer

Customer said that the apple ID adviser called and found that there was another email that customer sign in with the ipad which is different from what they know.

Advised customer that the iPad cannot be restore if the ID is not available or at least a proof of purchase can be found.

Advised customer that getting a new ipad may be ideal if the Apple Id cannot be found.

Answer Accepted - 

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****