I am having trouble using the scan to the computer feature with a Epson ET-3750 and a Mac desktop running MacOS 10.14.5

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Customer

I am having trouble using the scan to the computer feature with a Epson ET-3750 and a Mac desktop running MacOS 10.14.5

Last updated
Ferdinand Aquino
Epson Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Epson nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Epson Tech

Hi Nils,

THank you for waiting!

Are you getting some Error messages or what trouble are you encountering?

Posted
Ferdinand Aquino
Epson Tech

Hi Nils,

THank you for waiting!

Are you getting some Error messages or what trouble are you encountering?

Cal you tell us more on what is happening?

You can respond to this page by typing your response above or you can reach me at ***-***-****

Posted
Ferdinand Aquino
Epson Tech

Hi Nils,

THank you for waiting!

Are you getting some Error messages or what trouble are you encountering?

Cal you tell us more on what is happening?

You can respond to this page by typing your response above or you can reach me at ***-***-****

Posted
Customer

Hi Ferdinand

When I go to use the scan to computer feature, I get the message " Install the Epson Event Manager software in the computer to use this feature  See your documentation for more details"  I have no documentation, and I have performed this task (Install the Epson Event Manager software) 3 times and I get the same  message.  Each time I have added a new printer to my list of printers so I now have 3 Epson ET-3750's listed. Help.... Nils

 

Posted
Ferdinand Aquino
Epson Tech

Alright,

Is there a number I can reach you at?

Posted
Ferdinand Aquino
Epson Tech

Alright,

Is there a number I can reach you at?

Posted
Customer

Is there any additional charge for this?

Posted
Ferdinand Aquino
Epson Tech

No. We'll take it free for first time only. alright?

 

Posted
Customer

 I can be reached at ***-***-****

Posted
Ferdinand Aquino
Epson Tech

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