I am having trouble using the scan to the computer feature with a Epson ET-3750 and a Mac desktop running MacOS 10.14.5
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I am having trouble using the scan to the computer feature with a Epson ET-3750 and a Mac desktop running MacOS 10.14.5
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Nils,
THank you for waiting!
Are you getting some Error messages or what trouble are you encountering?
Hi Nils,
THank you for waiting!
Are you getting some Error messages or what trouble are you encountering?
Cal you tell us more on what is happening?
You can respond to this page by typing your response above or you can reach me at ***-***-****
Hi Nils,
THank you for waiting!
Are you getting some Error messages or what trouble are you encountering?
Cal you tell us more on what is happening?
You can respond to this page by typing your response above or you can reach me at ***-***-****
Hi Ferdinand
When I go to use the scan to computer feature, I get the message " Install the Epson Event Manager software in the computer to use this feature See your documentation for more details" I have no documentation, and I have performed this task (Install the Epson Event Manager software) 3 times and I get the same message. Each time I have added a new printer to my list of printers so I now have 3 Epson ET-3750's listed. Help.... Nils
Alright,
Is there a number I can reach you at?
Alright,
Is there a number I can reach you at?
Is there any additional charge for this?
No. We'll take it free for first time only. alright?
I can be reached at ***-***-****
Dear Nills, It was a pleasure helping you with your Epson issue today. Here is a summary of the resolution.
Issue identified :
Cannot use Scan to computer
Solution Implemented :
Call customer / Remote access
Assisted customer on how he can initiate a scan to computer.
test Scan - OK
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Epson Tech
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