First, I love my Kindle Fire. bought 2 little ones in a two for one sale at Qvc before Christmas. Upgraded to a"10" inch about a month...

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Customer

First, I love my Kindle Fire. bought 2 little ones in a two for one sale at Qvc before Christmas. Upgraded to a"10" inch about a month ago. from you. MY tablet indicates that the home wi fi signal is excellent The password is correct. Still can not get tablet past the orange screen of death(set up) Do you have a code that cuts through the nonsense- and lets me use this 10 "machine .Until you are an older person .you don't have a true appreciation for the wonders of a large type face. I miss using it .

Last updated
Elixir Cada
Amazon Device Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Amazon nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Amazon Device Expert

Hi Deb,

Can you tell me exactly waht do you see on the kindle screen?

 

Posted
Elixir Cada
Amazon Device Expert

Are you stucked on the screen asking you to enter your wifi password?

You can reply to me by entering your message in the box at the top then hit the blue send response button. 

Posted
Elixir Cada
Amazon Device Expert

Hi Deb,

Were you able to read my message below?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

gave smaller ones away before Irealized it would take So looong for ten incher to sync up

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Customer

958 40

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Customer

please get me to correct person  no. 95840

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Customer

 possible to type    ---         excellent!

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Customer

95840

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Customer

anybody home?

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Customer

phone 563  340  0631

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Customer

stock on orange screen   set up page  tried centurtylink wi fi pecple used their code repeatedly -- problem with tablet.

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Elixir Cada
Amazon Device Expert

https://download.teamviewer.com/download/TeamViewer_Setup.exe

 

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Elixir Cada
Amazon Device Expert

https://download.teamviewer.com/download/TeamViewer_Setup.exe

 

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Elixir Cada
Amazon Device Expert

https://fastsupport.gotoassist.com/102631284

 

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Elixir Cada
Amazon Device Expert

Dear Deb, It was a pleasure helping you with your Amazon issue today. Here is a summary of the resolution.
Issue identified : cx trying to connect the kindle to her wifi network nut getting password error
Solution Implemented : called cx and accessed her computer. Get the wifi password from her computer and used it on the kindle. kindle is now connected to the wifi network. problem solved. 
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

 

Posted
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