Hi I have a couple of Dropbox questions--My boss set up a shared folder with me. Does she have to still have to hit the share button for me to...

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Customer

Hi I have a couple of Dropbox questions--My boss set up a shared folder with me. Does she have to still have to hit the share button for me to receive a new document in the file with notification via email? She recently texted me that she was adding an important document to our folder and when I opened up my Dropbox account, the file was not there! I ended up locating the file some time later by searching for it by name. My boss has placed things in the file and I never received any notification. Perhaps I am not logging into the right account for the shared files in our folder??? The other question I have is that we noticed on her screen in our shared folder.that on some of the documents my profile photo is dulled out--What does that mean? Thank You for your help!

Last updated
Elixir Cada
Dropbox Tech

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dropbox nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Elixir Cada
Dropbox Tech

Hi Deb,

Currently. there are no notifications that you will receive if anyone uploaded files in your boss's dropbox account. You have to check it manually if new filess has been added or your boss will be the one to tell you if she/he is done uploading the file to her dropbox.

 You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Elixir Cada
Dropbox Tech

Are you there Deb?

Were you able to read my message below?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Posted
Customer

Hi there. You did not really answer my direct questions. One how does one share a file in a shared file exactly! Does one click the share button ? Two, what does the fadded profile picture in a shared folder mean exactly?

Posted
Elixir Cada
Dropbox Tech

Yes you really need to click the share button and its either you share the file by sending a link to the recipient via email or you can get the link directly from dropbox give it someone who you would want to view the file. The faded profile picture is just a thumbnail. Nothing to worry about. 

Posted
Elixir Cada
Dropbox Tech

Let me know if you have further questions.

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Customer

Thank you so much Elixir. I appreciate you answering my questions!

Posted
Elixir Cada
Dropbox Tech

Dear Deb, It was a pleasure helping you with your Dropbox issue today. Here is a summary of the resolution.
Issue identified : cx asking how to share files in dropbox and asking about the faded picture in the dropbox
Solution Implemented : chat  with cx and told her the she needs to press the share button to share the file in dropbox and she cad decide if she wants it via email or link. Told cx that the picture is just a thubnail. No further questions. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted

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