I forgot my code to open my ipad. I took it to an apple store and they wiped out the ipad, but were unable to activate it again for me. Please...

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Customer

I forgot my code to open my ipad. I took it to an apple store and they wiped out the ipad, but were unable to activate it again for me. Please help me get my ipad operational.

Last updated 8/16/2019

Ferdinand Aquino

Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 8/16/2019

Ferdinand Aquino

Apple Certified Tech

Hi Lois,

THank you for waiting!

May I know if you are getting an Activation lock?

Also May i ask what is the Apple ID on this ipad?

Posted 8/14/2019

Customer

I have AppleCare for my ipad. Why am I referred to this source where I have to pay more up front before I get any help?

Posted 8/14/2019

Customer

I am getting an activation lock and my id is l**2@gmail.com

Posted 8/14/2019

Customer

Where is your response ?

Posted 8/14/2019

Ferdinand Aquino

Apple Certified Tech

Hi Lois,

Im here,

Posted 8/14/2019

Ferdinand Aquino

Apple Certified Tech

i checked the ID and it can be reset.

May I know what is the best number to reach you?

Posted 8/14/2019

Customer

***-***-****

Posted 8/14/2019

Ferdinand Aquino

Apple Certified Tech

https://iforgot.apple.com/password/verify/appleid

Posted 8/14/2019

Ferdinand Aquino

Apple Certified Tech

Expert Notes:

Call customer and assisted in Performing an account recovery.

Recovery method will continue in 24 hours.

Will call customer again for updates.

Posted 8/15/2019

Ferdinand Aquino

Apple Certified Tech

Dear Lois, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :

Activation lock

Solution Implemented :

Call customer and assisted in Performing an account recovery.

Recovery method will continue in 24 hours.

Call customer again and performed a password reset thru iforgot.apple.com

Password changed and customer was able to Activate the ipad

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 8/16/2019

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I forgot my code to open my ipad. I took it to an apple store and they wiped out the ipad, but were unable to activate it again for me. Please...

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