I have a Dell desktop computer with wifi internet. I had to get a new modem yesterday because my internet was really super slow, the exfinity tech...

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I have a Dell desktop computer with wifi internet. I had to get a new modem yesterday because my internet was really super slow, the exfinity tech said the modem was old and needed to be replaced. Got the modem, the tech helped me set it up and I had good internet speed. One Problem, couldn't connect wifi to my wifes ipad. 2 hours with Comcast tech, tried many things but still no internet connection to the ipad. The old connection worked fine but can't connect with the ipad. HELP, my wife is getting ready to toss the ipad and me!

Last updated
Ferdinand Aquino
Apple Certified Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPad) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Certified Tech

Hi Leonard,

Thank you for waiting!

May I ask what message are you getting when you try to connect?

Im also trying to call your number but there were no answer.

You can reach me back at ***-***-****

Posted
Ferdinand Aquino
Apple Certified Tech

Dear Leonard, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :

cannot connect iPad to Wifi

Solution Implemented :

Call customer

Assisted in performing a network setting reset thru

Settings > General > Reset > Reset Network Settings

then try reconnecting the ipad to the Wifi

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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