I have a new laptop. I'm getting unspecified errors when trying to open DB files from file explorer. I can open if I go to dropbox.com and select...

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Customer

I have a new laptop. I'm getting unspecified errors when trying to open DB files from file explorer. I can open if I go to dropbox.com and select open with. any suggestions??

Last updated
Rofel Lantican
Dropbox Tech

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Dropbox nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Rofel Lantican
Dropbox Tech

Hi Kevin,

Thanks for waiting. Im here to help. May I know if there are changes made on your computer before you encounter this issue?

Posted
Customer

Not that i'm aware of

Posted
Rofel Lantican
Dropbox Tech

I understand. I will connect to your computer to check the cause of the issue and fix it. Before we proceed can you please verify if this is a good callback number incase we got disconnected ***-***-**** ?

Posted
Rofel Lantican
Dropbox Tech

Are you there Kevin?

Posted

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