! month new MAC desktop --left vacation 1 month. shut down computer and upon return wifi keyboard not working...Help

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Hi,

May I know the model of the wifi keyboard that you are using? You can Check the model at the bottom of the keyboard.

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

OK. that is an original apple wireless keyboard, right? 

i am going to call you on the phone. please do not close this page. 

https://fastsupport.gotoassist.com/706508556

It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : wireless keyboard is not detecting by the computer
Solution Implemented : called cx and accessed her other computer and tested the keyboard there. Keyboard is working on the other computer. Tried plugging the keyboard using the cord to the computer that is not detecting it and waitied for few minutes to relearn the keyboard. Keyboard is now working after few minutes. problem solved.
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