Cannot get Apple TV or Netflix to work with Smart TV (approx 5 yrs old!). Both worked OK until recently.
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Cannot get Apple TV or Netflix to work with Smart TV (approx 5 yrs old!). Both worked OK until recently.
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Mark,
Thank you for waiting.
May I know the exact model of your Samsung TV? Can you tell me what is happening when you try to open Netflix app on your tv?
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Are you there Mark?
Can you try this procedure first. Turn off the tv ad unplug the power cord from the wall outlet. Press and hold the power button for 10 secs and wait for 2 minutes. Plug in the power cord back to the outlet then turn the tv on. Check Netflix and Apple tv again and see if it works.
Let me know if this helps.
Hi Elixir!
I will try yr suggestion. In meantime, my TV model is UA60ES8000
alright. Let me know if the procedure worked
No luck Elixir. My Apple TV (old model) is connected to HDMI3 port on TV. I have put new CR0232 battery in the Apple remote. I have checked that the TV is connected to the WIFI. I have al 'reset' the remote as per Apple instructions.
Following yr suggested sequence, I used the Apple remote to start things off. I got the white Apple logo on TV screen for about 10 secs. Then a screen appeared with following words and an icon that shows 2 people face to face - one black and one white. The message says: "This icon appears when an Apple app or feature is asking to use your personal information". Underneath are 2 'button' Options: "Continue" and "Learn More". The Apple remote does not allow me to select either! Nor does the Samsung 'Smart TV' remote or the standard TV remote.
Ok. Based on the information that you provided, looks like that the apple tv remote is defective. You should be able to select Continue to proceed on the next screen.
I suspect that these connection problems occurred after we had a power outage at home a month or so ago.
Hmmmm... can you try to do this procedure using the Apple tv remote. This will tells us if the remote is responding or paired to the apple tv.
Press and hold the Menu and Down buttons on your Apple Remote and see if the apple tv will restart.
My daughter 'appended' us (her parents) to her Netflix account. We used it successfully for months. Any idea how I can try to reconnect to that service? I have the necessary password and email address of her Netflix account.
Can you try to do this procedure using the Apple tv remote. This will tells us if the remote is responding or paired to the apple tv.
Press and hold the Menu and Down buttons on your Apple Remote and see if the apple tv will restart.
I tried that several times before you and I connected. Also tried it after yr suggestion. No Go!
ok. can you try to reset the remote by using this procedure.
Press Menu and Volume Up buttons for five seconds. It might ask you to place your remote on top of Apple TV to complete pairing.
When I do that, the steady white light indicator on the Apple TV starts blinking. I tried unpressing the 2 buttons for a short time and also for a couple of minutes. Still no response. By the way, my Apple TV remote is silver and only 2nd or third generation (there are 4-5 generations since I believe). There is a big round button with arros uop, down, left and right. I pressed the Up one with the Menu button. I will now try the right button with the Menu button because I am not sure which button is 'volume up'.
Up is the volume up. The right and left button is for rewind and fastforward.
No luck there either. Same flashing white indicator during the press. Then when I press the 'enter' button in the middel of the circle, nothing happens. The screen save of the TV remains on (scrolling through some of my recent photos).
OK just got yr message - I have already tried the 'volume up' button with the Menu button.
On the internet, is there an 'old' user manual for my Apple TV and remote that might help?
We have to issues here it could be the remote that is the problem or the module for the remote inside the appletv that might got defective when the power interruptions occur. You might need to bring the remote and the device to Apple store for further testing.
As an option. if you really want to watch netflix, you can actucally user your computer and got to www.netflix.com and login your account there. This will allow you to watch movies on netflix using the computer for the meantime.
You can download the user manual for your Apple tv by clicking on the link below.
https://support.apple.com/manuals/appletv
Let me know if you have further questions.
Do you have further questions, Mark?
Are you still there Mark?
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Hi Mark,
Were you able to read my messages to you?
Do you have further questions?
Hi Mark,
Were you able to read my messages to you?
Do you have further questions?
Ticket #94198 8/21/10
Byron Narciso
Samsung Expert
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