outgoing calls don't connect 2.incoming calls go directly to voicemail 3. texts take on average 20 minutes to go through both ways. 4. at lea...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple (iPhone) nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Paul,

Thank you for waiting!

Have you checked if you are getting Service signal?

Ok We may have to do a Complete restart.

Are we chatting now thru the same phone?

Ok what is the version of your iphone?

Ok,

Hold the ON/OFF button of the iphone (Top right corner)

Until you see slide to power off.

Slide it until its black screen.

Then hold the power button again until you see the apple logo.

Once the screen comes up to normal let me know.

Okay, We'll try another step if this will result the same.

you can try calling me as well ***-***-****

Is there another number I can each you at?

Okay

Expert Notes:

Call customer

Assisted in restarting the phone - Same Issue

Assisted in Resetting network Settings thru iphone Settings - Same Issue

Phone is Getting three bars from Carrier Network service

Advised customer to Give his Carrier (Verizon a call because the problem seems to be on the carrier or his account number)

Customer said He will call his Carrier later and will call back for updates.

Hi Paul Tried calling your number again this time it is ringing but goes to voicemail after.

Let me know if it is working now and if you have further Questions.

i'll be waiting for your response

You can also call me back at ***-***-****

Thanks

Hi Paul Tried calling your number again this time it is ringing but goes to voicemail after.

Let me know if it is working now and if you have further Questions.

i'll be waiting for your response

You can also call me back at ***-***-****

Thanks