I have a TH-42PD50U tv. I can't reduce the picture to fit the screen. In trying, I screwed up the remote

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I have a TH-42PD50U tv. I can't reduce the picture to fit the screen. In trying, I screwed up the remote

Last updated
Elixir Cada
Panasonic Expert

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Last updated
Elixir Cada
Panasonic Expert

Hi Alan,

May I know what happened to the screen? What do you exactly see on the screen? is it zoomed in or zoomed out?

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Elixir Cada
Panasonic Expert

Dear Alan, It was a pleasure helping you with your panasonic issue today. Here is a summary of the resolution.
Issue identified : cx cant change the channels and the screen orientation on his tv is not right
Solution Implemented : called cx and and told him to use the xfinity remote in changing channels. cx can change the channels now using the xfinity remote. told cx to use the panasonic remote to change the aspect ratio of the tv. nothing is happening when using the panasonic remote. we tried to check the xfinity if we can change the aspect ratio there. No settings in the xfinity. told cx to contact xfinity and see if there are hidden settings that we might not know. cx contacted xfinity and there is not hidden settings for the aspect ratio. they just restored the xfinity box to factory defaults. problem solved.  
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